Services

Harold’s approach involves a team effort. By utilizing management’s input, customer focus group sessions and employee meetings, we are able to isolate gather and analyze real information and deal with the problem and implement practical solutions. Harold provides consulting services to businesses that need a professional second objected opinion from time-to-time.

In today’s business environment. people can make the difference. It’s critical that products, services and employee performance directly support customer expectations. If this is not happening it’s imperative to identify the issues and resolve them quickly (see side bar). 

The ultimate objective of Harold Lloyd Presents’ Strategic Planning “Get-A-Way” is to develop a unified focus within the organization.

Management and key assocates create (or edit) an inspirational Mission Statement. Then, as a group, they identify their Strategic Points of Difference. These Points of Difference are fully defined and explained every member of the organization in the weeks and months that follow.

One of the by-products of the two day “Get-A-Way’ is the establishment of strategic committes – one for each Strategic Points of Difference. These committes meet monthly to continue to develop the programs that will bring the Strategic Points of Difference to life at store level. They will also establish benchmarks and measurements mechanisms to monitor progress.

ARROW is an acronym for A Review and Re-evaluation of Operations Week. HLp’s A.R.R.O.W. Program is a week-long commitment to ‘dig in’ and determine where the opportunities to improve operations and profitability are located. Better known for his seminars and presentations, Harold enjoys this program because of the amount of time it allows, for him to find the ‘ticks’ that are causing the ‘itch’.

Arriving early Monday and departing late Friday, allows for time to analyze the company’s Mission Statement and Strategic Plan, to do on-site, store evaluations, to assess Department Manager meetings and to coach managers on how to do performance reviews correctly.

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Undercover (or Mystery) Shoppers are a typically used by management to evaluate what really happens at store level especially at night and on the weekends. What if you used Harold Lloyd to be your Undercover Shopper?

HLp’s Undercover Shopper Program is a week-long initiative to study (in disguise) what is truly happening at store-level, all days and at all hours. The competition’s level of customer relations is also assessed during the data collection phase. The final two days involve the implementation of a plan to greatly improve customer relations.

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Harold can organize and facilitate a dynamic panel discussion session. He is an experienced focus group interviewer. He has the expertise to draw everyone into a stimulating information exchange.

He can help you organize your next focus group, craft insightful questions, identify the real issues your company needs to address, and help you lead your discussion “Now What” to identify measurable solutions and implement them.